Help and Support

We’re here to make your streaming experience smooth and enjoyable.
If you ever face issues or have questions about using AirxLiv, this page will guide you through the most common topics and tell you how to get in touch with our support team.

🎬 1. Account & Login

Can’t log in?

  • Make sure you’re entering the correct email and password.

  • If you’ve forgotten your password, click “Forgot Password” on the login page to reset it.

  • If you don’t receive the reset email, check your spam/junk folder.

Creating a new account:

  • You can sign up directly on https://airxliv.com using your email or social login options.

  • Once registered, verify your email address to activate your account.

💳 2. Subscriptions & Payments

How do I subscribe?

  • Visit the Plans or Subscribe section of the website.

  • Choose your preferred plan (Monthly / Quarterly / Yearly).

  • Complete the payment securely through our trusted gateway.

Payment issues?

  • Ensure your card or UPI has sufficient balance.

  • Retry the payment after a few minutes.

  • If you’ve been charged but didn’t receive access, contact us with your payment reference number.

📺 3. Streaming Issues

Video not playing or buffering?

  • Check your internet connection (minimum 3 Mbps recommended).

  • Refresh the page or restart the app.

  • Clear your browser cache or app data.

  • For best results, use Chrome, Firefox, Safari, or the latest mobile app version.

Audio/Video out of sync?

  • Try reloading the player.

  • If the issue persists, contact support with the movie/show name and timestamp.

📱 4. Device & App Support

AirxLiv works on:

  • Web browsers (Chrome, Edge, Safari, Firefox)

  • Android and iOS mobile apps

  • Smart TVs and streaming devices (if supported)

Tip: Always keep your app updated to enjoy the latest features and bug fixes.

🔐 5. Privacy & Security

We take your data seriously.

  • Your account credentials and payment details are encrypted and secured.

  • Never share your password or OTP with anyone claiming to be from AirxLiv.

  • Review our Privacy Policy for details on how we handle your information.

📞 6. Contact Support

If you still need help, our team is ready to assist you.

Email: support@airxliv.com
Response Time: Within 24 hours (Monday–Saturday)
Hours: 10:00 AM – 7:00 PM IST

💬 7. Feedback & Suggestions

We love hearing from our viewers!
If you have feedback, feature requests, or partnership inquiries, write to us at:
📧 hello@airxliv.com

⚙️ 8. Quick Tips

  • For the best experience, use a high-speed internet connection.

  • Enable notifications to get updates on new releases.

  • Manage your active devices and subscriptions under My Account → Settings.

Thank you for choosing AirxLiv — where entertainment never stops! 🎥✨

Movies TV Shows Videos